Last updated: October 2026
This is Terms and Conditions of our website www.likepomelo.com
1. Who we are
This website, likepomelo.com, is operated by multibella s.r.o., Sibirska 13, 83102 Bratislava, Slovakia, company ID 51914794 (“we”, “us”, “LikePomelo”). Contact: tina@likepomelo.com.
2. Who can buy
You must be at least 18 years old to order from us. By placing an order, you confirm that you are 18 or older and that the information you give us is correct.
3. Our products
We sell self-care and body care products. Product descriptions and photos are as accurate as we can make them, but colors may vary slightly on your screen. Cosmetic products are for external use only. Results vary from person to person. Our products and website content are not medical advice and are not meant to diagnose, treat or prevent any condition. If you are pregnant, breastfeeding, have a skin condition or a hormone-related condition, or are unsure, ask your doctor before using a product. Please read the ingredients and instructions on the packaging before use.
4. Prices and payment
- All prices are in euros (€) and are shown at checkout before you pay.
- You can pay by PayPal or direct bank transfer.
- For bank transfer, we start preparing your order once the payment arrives in our account. We may cancel an order that is not paid within a reasonable time.
5. Orders
- When you place an order, you make an offer to buy. We confirm it by email. The contract between you and us is concluded when we send that confirmation.
- We may refuse or cancel an order, for example because a product is out of stock, a price was shown incorrectly, or we suspect fraud. If you have already paid, we refund you in full.
- You can cancel or change your order within 24 hours of ordering, as long as it has not shipped. Email tina@likepomelo.com with your order number.
6. Delivery
- We ship to countries across Europe, except the Czech Republic and Slovakia.
- Shipping costs €10 per order. Orders over €150 ship free.
- We process orders within 1–3 business days. After dispatch, delivery takes 5–8 business days.
- We ship with Packeta, which works with local courier partners in each country. You receive tracking information automatically from the courier.
- Delivery times are estimates. Delays caused by couriers or customs are outside our control, but we will help you resolve them.
- The risk of loss or damage passes to you when you receive the parcel. Please check the parcel on delivery and tell us at once if it is damaged.
7. Returns, refunds and your right of withdrawal
As a consumer, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. We offer a longer period: you can return a product within 30 days of receiving it. Products must be in their original packaging and, for hygiene reasons, unused. Opened or used cosmetic products cannot be returned unless they are faulty or damaged. Returns are free of charge, and we refund you within 14 days of receiving the parcel. Full details are in our Return & Refund Policy.
8. Faulty or wrong items
If a product arrives damaged, faulty or not as ordered, contact us at tina@likepomelo.com with your order number and a photo. We will replace it or refund you, and we pay all shipping costs. Your legal rights as a consumer are not affected.
9. Our responsibility
We are responsible for loss or damage caused by our fault, as required by law. We do not exclude or limit any rights you have as a consumer. We are not responsible for losses that were not foreseeable, or for harm caused by using a product against its instructions or ignoring the warnings above.
10. Your personal data
We handle your personal data as described in our Privacy Policy.
11. Website content
All texts, images, logos and designs on this website belong to us or our partners and may not be copied or reused without our written permission.
12. Complaints and disputes
Please contact us first at tina@likepomelo.com. We will answer as soon as possible. If we cannot solve the problem, you can contact an alternative dispute resolution body. In Slovakia this is the Slovak Trade Inspection (Slovenská obchodná inšpekcia, www.soi.sk). You can also contact the consumer body in your own country.
13. Governing law
These terms are governed by Slovak law. If you are a consumer living in another country, you also keep the mandatory consumer protection rights of your country of residence.
14. Changes to these terms
We may update these terms. The version published on the day you order applies to your order.
1. Who we are
This website, likepomelo.com, is operated by multibella s.r.o., Sibirska 13, 83102 Bratislava, Slovakia, company ID 51914794 (“we”, “us”, “LikePomelo”). Contact: tina@likepomelo.com.
2. Who can buy
You must be at least 18 years old to order from us. By placing an order, you confirm that you are 18 or older and that the information you give us is correct.
3. Our products
We sell self-care and body care products. Product descriptions and photos are as accurate as we can make them, but colors may vary slightly on your screen. Cosmetic products are for external use only. Results vary from person to person. Our products and website content are not medical advice and are not meant to diagnose, treat or prevent any condition. If you are pregnant, breastfeeding, have a skin condition or a hormone-related condition, or are unsure, ask your doctor before using a product. Please read the ingredients and instructions on the packaging before use.
4. Prices and payment
- All prices are in euros (€) and are shown at checkout before you pay.
- You can pay by PayPal or direct bank transfer.
- For bank transfer, we start preparing your order once the payment arrives in our account. We may cancel an order that is not paid within a reasonable time.
5. Orders
- When you place an order, you make an offer to buy. We confirm it by email. The contract between you and us is concluded when we send that confirmation.
- We may refuse or cancel an order, for example because a product is out of stock, a price was shown incorrectly, or we suspect fraud. If you have already paid, we refund you in full.
- You can cancel or change your order within 24 hours of ordering, as long as it has not shipped. Email tina@likepomelo.com with your order number.
6. Delivery
- We ship to countries across Europe, except the Czech Republic and Slovakia.
- Shipping costs €10 per order. Orders over €150 ship free.
- We process orders within 1–3 business days. After dispatch, delivery takes 5–8 business days.
- We ship with Packeta, which works with local courier partners in each country. You receive tracking information automatically from the courier.
- Delivery times are estimates. Delays caused by couriers or customs are outside our control, but we will help you resolve them.
- The risk of loss or damage passes to you when you receive the parcel. Please check the parcel on delivery and tell us at once if it is damaged.
7. Returns, refunds and your right of withdrawal
As a consumer, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. We offer a longer period: you can return a product within 30 days of receiving it. Products must be in their original packaging and, for hygiene reasons, unused. Opened or used cosmetic products cannot be returned unless they are faulty or damaged. Returns are free of charge, and we refund you within 14 days of receiving the parcel. Full details are in our Return & Refund Policy.
8. Faulty or wrong items
If a product arrives damaged, faulty or not as ordered, contact us at tina@likepomelo.com with your order number and a photo. We will replace it or refund you, and we pay all shipping costs. Your legal rights as a consumer are not affected.
9. Our responsibility
We are responsible for loss or damage caused by our fault, as required by law. We do not exclude or limit any rights you have as a consumer. We are not responsible for losses that were not foreseeable, or for harm caused by using a product against its instructions or ignoring the warnings above.
10. Your personal data
We handle your personal data as described in our Privacy Policy.
11. Website content
All texts, images, logos and designs on this website belong to us or our partners and may not be copied or reused without our written permission.
12. Complaints and disputes
Please contact us first at tina@likepomelo.com. We will answer as soon as possible. If we cannot solve the problem, you can contact an alternative dispute resolution body. In Slovakia this is the Slovak Trade Inspection (Slovenská obchodná inšpekcia, www.soi.sk). You can also contact the consumer body in your own country.
13. Governing law
These terms are governed by Slovak law. If you are a consumer living in another country, you also keep the mandatory consumer protection rights of your country of residence.
14. Changes to these terms
We may update these terms. The version published on the day you order applies to your order.