Last updated: October 2026
We want you to be happy with your order. If you’re not, this policy explains how returns and refunds work at LikePomelo.
Returning a product
You can return a product within 30 days of receiving your order.
To be accepted, the product must be in its original packaging and unused. For hygiene reasons, we cannot accept products that have been opened or used, unless they are faulty or damaged.
How to return
- Email us at tina@likepomelo.com with your order number and the item you want to return.
- We’ll send a courier return label to your address.
- Pack the item securely, attach the label, and hand the parcel to the courier.
Return shipping
Returns are free of charge. We pay for the return label.
Refunds
- We check your return when it arrives, and then refund you.
- We refund you within 14 days of receiving the parcel.
- The refund goes back to the payment method you used (PayPal or the bank account you paid from).
- If you return your whole order, we also refund the standard shipping cost you paid.
Damaged, faulty or wrong items
If your order arrives damaged, faulty, or not what you ordered, email tina@likepomelo.com as soon as you notice, with your order number and a photo. We’ll send you a replacement or refund you, and cover all shipping costs.
Cancelling an order
You can cancel or change your order within 24 hours of ordering, as long as it hasn’t shipped. Email tina@likepomelo.com with your order number. If you’ve already paid, we refund you in full.
Your legal rights
This policy doesn’t affect your statutory rights as a consumer under EU law.
Contact
Questions? Write to tina@likepomelo.com.
Need help?
Contact us at {email} for questions related to refunds and returns.