Frequently Asked Questions
SHIPPING
Where do you ship?
We ship to countries across Europe.
How much does shipping cost?
Shipping to all other countries costs €10. Home Delivery.
Is there free shipping?
Yes. Orders over €150 ship free.
How long does it take to receive my order?
We process your order within 1–3 days. After we dispatch it, delivery takes 5–8 days.
Who delivers my order?
We ship with Packeta, which works with local courier partners in each country. Your parcel is delivered by the courier that serves your country.
How can I track my order?
Tracking information is sent automatically by the courier company, so you can follow your parcel until it arrives.
PAYMENT
Which payment methods do you accept?
You can pay by direct bank transfer or PayPal.
Is Buying On-Line Safe?
Yes. You pay either through PayPal, which is used safely worldwide, or by direct bank transfer..
When do you start preparing my order?
We start preparing your order once your payment is confirmed. With PayPal this happens right away. With bank transfer, we start once the money arrives in our account.
ORDER & RETURNS
How do I place an Order?
Add your products to the cart, go to checkout, enter your delivery details, and choose your payment method.
How Can I Cancel Or Change My Order?
Yes, within 24 hours of ordering, as long as it hasn’t shipped yet. Email us at tina@likepomelo.com with your order number.
Do I need an account to place an order?
No. Creating an account is optional, and you can do it before or after you order.
How do I start a return?
Email us at tina@likepomelo.com with your order number.
How Can I Return a Product?
You can return a product within 30 days. It must be in its original packaging and, for hygiene reasons, unused. Email tina@likepomelo.com with your order number, and we’ll send you a label to attach to the parcel. Returns are free of charge.
How can I contact you?
Write to tina@likepomelo.com and we’ll get back to you as soon as possible.